Compensation Policies and Procedures

Compensation Policies and Procedures

Compensation Policies and Procedures

  1. The Customer holds the right to file a claim for 120 days from the date of shipment.

  2. The Consignor shall hold the right of remuneration

  3. If the Consignor wishes to waive his right to remuneration to the Consignee, he shall do so through a Power of Attorney.

  4. Compensation will be the value of the shipment registered in the shipment bill in accordance with the Transport General Authority Compensations regulations. The compensation will transfer to a bank account and can't be handed over as cash.


In case of damage, the Consignee has the right to prove damage within 24 hours of receipt and attach photos proving the condition of the damaged shipment. In case the agreed upon period elapsed, Zajil may not accept the complaint.

In case of delay of delivery on the agreed period, the customer shall be compensated by the value of the shipment, except for cases of delay resulting due to reasons beyond control or emergency or force majeure.